Arran Holiday Retreats

  • Arran wildlife: Greylag Geese, Whiting Bay
  • Arran wildlife
  • Arran wildlife - Oystercatcher and chick
  • Arran wildlife: Guillemot
  • Arran wildlife: The Whiting Bay swans
  • Arran wildlife: A Grey seal

Contact us / Make a Booking

Make a Booking

You can book online via our website. Click on the link at the top of the page to "Book Now" or to check the rates and availability. Alternatively, please contact us using the form below. 

Arran Holiday Retreats Privacy Policy

Arran Holiday Retreats is operated as a sole trader business owned by Nicholas Joseph Giles and is located at The Grange, Shore Road, Whiting Bay, Isle of Arran, North Ayrshire KA27 8QH.  This privacy policy explains how we use any personal information we collect about you when you use this website and the choices you have about it.

What information do we collect about you?

We collect information about you when you send an enquiry about our holiday lets or place a booking. We also collect information when you voluntarily complete customer surveys, provide reviews and feedback or participate in competitions. Information is also collected about your visits to our website using cookies.  At the time of booking, we obtain details of your party, for example, the names and age bracket for each guest; a home address, telephone number(s) and e-mail address.  This information is shared with the property owner for their insurance purposes.  Our housekeepers see a list of bookings for the property that they manage, but this is restricted to a list of guest names with their age bracket, so they can make the necessary preparations for your booking. They do not see any other contact details or financial details of the booking.  Our website uses a third party booking system, Supercontrol. This is a secure online booking system which is password protected and we only allow Supercontrol access to our booking system if there is a technical issue that needs to be resolved. 

Our booking system also offers a third-party cancellation insurance policy with Booking Protect.  This is an optional extra that you may purchase separately.  Details of their Privacy Policy is available online (https://bookingprotect.com/privacy-policy/).   

How do we use the information about you?

The information we collect when you register with us allows us to fulfil any requests you place, update you on the progress of your enquiry or holiday booking and assist with any future customer service queries. If you agree, we will email you newsletters about our holiday properties, services and special offers. We also use your information to create customer profiles, such as customer interest groups (for example, customers interested in one of our holiday properties).  

Please be assured that Arran Holiday Retreats will not share your information for marketing purposes with any other companies.

To allow us to process your enquiry or holiday booking we use payment providers PayPal. Any cardholder information sent to PayPal and any authorisation message coming back is secure and cannot be tampered with. The information remains with PayPal and Holiday Retreats have no access to this sensitive data. PayPal transactions are subject to the PayPal Privacy Policies.  We may also receive payment by bank transfer and we may request your bank details to process Good Housekeeping deposits, but this information is kept secure on online banking and no record of this information is retained elsewhere. 

Marketing

We would like to send you email newsletters about our holiday properties. We only send them if you have consented to receiving them and you have the right to opt out at a later date to stop us contacting you.

If you no longer wish to be contacted for marketing purpose, please contact us or you can unsubscribe using the link at the footer of our newsletter emails.

Access to your information

You have the right to request the information that we hold about you. If you would like a copy of personal information, please email us at stay@arranholidayretreats.co.uk or write to: Arran Holiday Retreats, The Grange, Shore Road, Whiting Bay, Isle of Arran, North Ayrshire KA27 8QH.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. However, some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 24th of May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

E-mail: stay@arranholidayretreats.co.uk or write to us at: Arran Holiday Retreats, The Grange, Shore Road, Whiting Bay, Isle of Arran, North Ayrshire, Scotland KA27 8QH. 

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General Terms & Conditions of Booking